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ICMA Effective Supervisor Practices 5th

Roles of a Supervisor 17
Supervisory Leadership 17
Ethics 17
Strategic Planning, Management, and Evaluation 30
Organizing Your Work and Time 28
Working with the Budget 24
Team Building 25
Communicating with Employees 29
Selecting, Onboarding, and Developing New Employees 23
Accountability in the Workplace 34
Evaluating Performance 23
Motivating Employees 38
Leading Change 27
Ensuring a Harassment-Free and Respectful Workplace 20
Workplace Safety, Security, and Wellness 17
Quality Customer Service 20
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